Vancouver Island University

Employee and Family Assistance Program

Canada Wide English	1-800-268-5211
Canada Wide French	1-800-363-3872
Telephone Device for the Deaf (TTY) English	1-800-363-6270
Telephone Device for the Deaf (TTY) French	1-800-263-8035

You can access the Shepell·fgi website and enter the Username and Password, noted on your Shepell·fgi brochure.

Dear Employee and Family:

This letter is to introduce you to Shepell·fgi, your new EFAP provider.

What Is The Employee and Family Assistance Program?

The Employee and Family Assistance Program (EFAP) is a confidential counselling and information service sponsored by Vancouver Island University. This program is designed to help you and your dependents with any personal problems, large or small, that affect your family life, your work life or your general well-being.

Who Is Eligible?

As a regular or temporary employee, you, your spouse and your dependent children, are eligible to use the EFAP. If you are in doubt, just call the EFAP and ask.

What Kinds Of Problems Are Covered By The EFAP?

Any personal problem that affects your home life or work life is a legitimate reason to use the EFAP. Marital or family problems, alcohol or drug misuse, depression, anxiety or stress, legal and financial issues, career or work-related concerns and childcare and eldercare issues are some of the problems that are covered by the program. Available through the EFAP is information about resources for children (such as daycare, schools and specialty programs, after school and summer activities and so on), as well as resources for the elderly (such as out-of-home care, financial issues, home support services and others).

Who Provides The Service?

The EFAP is provided by Shepell·fgi, an independent and external group of professional psychologists, social workers and addictions counsellors. They have offices conveniently located in your area.

Is It Confidential?

A definite YES. The EFAP is anonymous and voluntary. It is staffed by professionals who are bound by strict codes of ethics concerning confidentiality. No one will know you have used the EFAP unless you tell them yourself.

How Much Does It Cost?

The cost of the EFAP is covered by Vancouver Island University. On occasion, community resources may be recommended for longer term or specialized counselling. You would be responsible for any fees charged. Your provincial health plan or other company benefits may cover some of the charges.

How Do I Contact The EFAP?

All it takes is a call to Shepell·fgi.

Canada Wide English	1-800-268-5211
Canada Wide French	1-800-363-3872
Telephone Device for the Deaf (TTY) English	1-800-363-6270
Telephone Device for the Deaf (TTY) French	1-800-263-8035

You can access the Shepell·fgi website and enter the Username and Password, noted on your Shepell·fgi brochure.